Web Dev Students
Making a Website Template
Every professional web developer starts a new project the same way: by copying something that already works. Rather than retyping the same <!DOCTYPE html>, stylesheet link, navigation, and footer from memory every time, developers keep a clean starter file — a template — that has all the reusable pieces in place. New project? Copy the…
Read MoreArtificial Intelligence and Customer Service
A historical perspective on health plan customer service I worked for 30 years in health care administration, mostly at Medica and United Health Group. Of that time, I worked directly in customer service about the first 15 years or so, and after that I worked along side customer service, but not directly in customer service.…
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